Terms & Conditions
These terms apply to all purchases made through xinachtli.ca. By placing an order you agree to them. If you have questions before ordering, email us.
About Us
Xinachtli (pronounced sheen·ach·tlee) is a small-batch tortilleria based in East Vancouver, BC. We produce nixtamalized corn tortillas and masa using heirloom corn sourced from small Indigenous growers in Mexico, and we distribute a curated selection of complementary food products.
Products
We sell two categories of products, and the fulfillment options differ between them.
Fresh corn tortillas, masa, and other items marked “local only” are produced in small batches with no preservatives. They are available for local pickup or local delivery within Metro Vancouver only. They cannot be shipped outside the local area.
Mole, nut spreads, teas, pinole, chocolates, bundles, and Viajante shirts are shelf-stable and available for local pickup, local delivery, and Canada-wide shipping.
Product descriptions, weights, and prices are in Canadian dollars and are subject to change without notice. We make every effort to keep product listings accurate but cannot guarantee that all information is free of error.
Orders and Payment
Orders are placed through our WooCommerce checkout. We accept payment via Square and PayPal. Payment is collected at the time of order.
We reserve the right to cancel any order if a product is unavailable, if a pricing error has occurred, or if we are unable to fulfil the order for any reason. If we cancel an order you will receive a full refund to your original payment method within 5 to 10 business days.
Order confirmation emails are sent automatically. If you do not receive one within one hour, check your spam folder or contact us.
Local Pickup
Pickup orders are available from our tortilleria in East Vancouver. The exact pickup address is included in your order confirmation email — we do not publish it on the website.
General pickup hours are 8 am to 8 pm, Monday to Friday. Please confirm your pickup time with us before arriving — we are a small operation and cannot guarantee someone will be on site at all hours. Contact us at info@xinachtli.ca to arrange a time.
Orders not picked up within 3 business days of the scheduled pickup date may be cancelled. Perishable orders not picked up within 24 hours of the agreed pickup time will be cancelled without refund due to food safety requirements.
We do not hold perishable products beyond the agreed pickup window.
Local Delivery
We offer local delivery within Metro Vancouver for all products, including fresh tortillas and masa.
We aim to deliver the same day the order is placed. Depending on volume and schedule, delivery may take up to 2 to 3 business days. We will contact you to confirm the delivery window once your order is processed.
Perishable items must be received by someone at the delivery address. If a perishable delivery cannot be completed because no one is available to receive it, we will contact you to arrange an alternative. We are not responsible for perishable product quality if a delivery attempt fails and the product is left unattended.
Shipping
Canada-wide shipping is available on non-perishable products only. We ship via Canada Post.
Fresh corn tortillas, masa, and all perishable products are not available for shipping outside Metro Vancouver under any circumstances. This is a food safety requirement and not a policy we can make exceptions to.
Shipping costs are calculated at checkout based on weight and destination. We are not responsible for delays caused by Canada Post or customs. For orders shipped to remote areas or territories, extended delivery times may apply.
We are not responsible for orders lost or damaged after confirmed delivery to the address provided at checkout. If your order arrives damaged, contact us within 48 hours with photos and we will work with you to find a resolution.
Refunds and Returns
All sales are final. We do not accept returns on perishable items. If your order is in unsatisfactory condition at pickup or delivery, contact us within 24 hours with a description of the issue. We will review each case and, at our discretion, may offer a replacement, store credit, or refund.
Due to the nature of food products, we cannot accept returns. If a product arrives damaged or defective, contact us within 48 hours of delivery with photos and your order number.
Unused, unwashed items in original condition may be returned within 14 days of delivery. The customer is responsible for return shipping costs. Refunds are issued to the original payment method once we receive and inspect the item.
To initiate a return or report an issue, email info@xinachtli.ca with your order number in the subject line.
Perishable Goods and Food Safety
Fresh corn tortillas and masa are living foods. They contain no preservatives. To preserve quality and food safety:
- Refrigerate immediately upon pickup or delivery. Consume within 5 days.
- For longer storage, freeze in an airtight bag within 24 hours of pickup or delivery. Frozen tortillas keep for up to 3 months.
- Once frozen, do not refreeze after thawing.
We are not responsible for product quality that deteriorates due to improper storage after pickup or delivery.
Allergens
Our products are made in a facility that processes corn, tree nuts (including cashew and almond), and cacao. Cross-contact with other allergens is possible.
Specific allergens for each product are listed on the product page. It is your responsibility to review the full ingredient and allergen information before purchasing. If you have a severe allergy or a medical condition that requires strict avoidance of any ingredient, please contact us before placing an order.
We cannot guarantee that our products are free from any specific allergen.
Privacy
Information you provide at checkout — your name, email address, shipping address, and order history — is collected for the purpose of processing and fulfilling your order, and for communicating with you about that order.
We use WooCommerce to process orders and Brevo to send marketing emails (only if you opt in). Payment information is processed by Square or PayPal and is not stored on our servers.
We do not sell your personal information to third parties.
We handle your personal information in accordance with applicable Canadian privacy law, including BC’s Personal Information Protection Act (PIPA). If you have questions about how your data is handled, or want to request access to or deletion of your information, email info@xinachtli.ca.
Limitation of Liability
To the fullest extent permitted by law, Xinachtli and its operators are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our total liability for any claim related to an order is limited to the amount paid for that order.
Nothing in these terms limits your rights under the BC Business Practices and Consumer Protection Act or other applicable consumer protection legislation.
Governing Law
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any dispute arising from these terms will be subject to the exclusive jurisdiction of the courts of British Columbia.
Changes to These Terms
We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of our site after changes are posted constitutes acceptance of the updated terms.
Contact
For questions about these terms, your order, or anything else — get in touch through our contact page.